Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund. Please send the item to:
Online Store
7300 Ranch Road 2222
Bldg 1, Ste 200
Austin, TX 78730
We do not provide for the cost of return shipping unless the return is a result of our error (you received an incorrect or defective item, etc.). Once we receive the item back, you will receive notification of your refund status.
We do not accept returns of opened and/or used items. If you send us an item that is opened and/or used, you will not receive a refund and we will not send the item back to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We offer free shipping on orders $100+. For orders under $100, depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.